Support
How can we help?
A real person reads every email. We aim to reply within 24 hours.
Email support
Questions, bugs, account problems or feedback.
support@heandme.in →Report a safety concern
Harassment, threats, blackmail, fake profiles or anything involving a minor.
How to report →Delete your account
Delete in the app, or ask us by email if you no longer have it.
Delete account →Grievance Officer
Formal complaints about content, privacy or how we handled something.
Contact details →Report a safety concern
In the app: open the person's profile or your chat with them, tap the menu (⋮) and choose Report or Block. Blocking hides you from each other immediately. Our moderation team reviews every report.
By email: write to support@heandme.in with the subject "Safety report". Tell us the person's display name and what happened. Please don't attach intimate images. Describe them instead.
Anything involving someone under 18 is removed immediately and reported to the authorities. See our Child Safety Policy.
If you are in danger right now, call 112 (India's emergency number). For online threats, blackmail or extortion, you can also report to the National Cyber Crime portal at cybercrime.gov.in or call 1930. Don't pay a blackmailer. Keep the evidence and get help.
Grievance Officer
Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you can raise a complaint about content, safety, privacy or how your personal data is handled with our Grievance Officer:
- Name: [GRIEVANCE_OFFICER_NAME]
- Email: support@heandme.in (subject: "Grievance")
- Address: [REGISTERED_ADDRESS]
We acknowledge complaints within 24 hours and aim to resolve them within 15 days. Content flagged as unlawful is acted on within 36 hours.